Send the job, not a pile of paperwork.

Deliver the scope, photos and approved work to a technician's phone. Give the customer a clear report or change request when a decision is needed.

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Illustrative mechanic reviewing a vehicle diagnosis on a tablet — Illustrative business scene

The customer side of the workflow

Vehicle diagnosis report

Your vehicle diagnosis report is ready. View the findings and estimate.

Open the example message to see the record behind it. The customer sees a clear next step, while your business keeps the job and its status together.

Your Auto ShopText Message · SMS

Illustrative example

Your vehicle diagnosis report is ready. View the findings and estimate.

View diagnosis report

Example document

Vehicle diagnosis report

Morgan | 2018 sedan

Technician finding: worn front brake pads. Proposed work: replace front pads, $185. Review the work before authorizing it.

How the work moves

Staff reviews findings and prepares the proposed work.
The customer reviews any approval request; the technician receives the assigned order.
Record acknowledgment, completion and reviewed customer updates.

A good fit for

Auto repair, mobile service, cleaning crews and contractors.

What we need to connect

Job identifiers, staff assignments, scope and pricing, document/photo access and approval responsibilities.

The decisions that stay clear

Delivery, acknowledgment and completion are different states. Automated summaries need a qualified person to review diagnosis and pricing before they reach the customer.

Can the customer approve extra work from a text?

We can provide a link to a specific change request with a timestamped decision. The approved scope must carry through to the revised work order and invoice.

We confirm scope, access, setup, support and usage costs before proposing a build. Examples on this page are demonstrations, not live customer tools.

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Digital Work Orders & Service Reports is scoped and priced individually. We confirm the selected features, supported connections, setup, monthly support and usage charges in your quote. Additional services are quoted separately.

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